Welcome to vtravelled.com (the "Website") brought to you by Virgin Airways Limited trading as vtravelled.com. We are committed to preserving the privacy of all visitors to the Website. This Privacy Policy is designed to inform you about how we collect, use and protect the information that you provide to us.
1. Contacting vtravelled.com
1.1 If you want to know what information we hold about you or if you have any other queries in relation to this Privacy Policy, please contact us at:
Postal address:
Virgin Airways Ltd, The Base, Fleming Way, Manor Royal, Crawley, RH10 9LX
Email:
editor@vtravelled.com
2. Information that we collect from you
2.1 If you decide to register with the Website you will be asked to provide certain information about yourself including your name and contact details. If you choose to create a personal profile, we will also collect the information you submit to your profile which might include, by way of example only, your age, date of birth, location, profile image and information on your travel preferences. By completing and submitting the form in the ["Join Here"] section of this Website, you consent to the collection, use and transfer of your information in accordance with the terms of this Privacy Policy. We may also collect information about your usage of the Website, as well as information about you, from e-mails or letters that you send to us. We will only use any such information in accordance with the terms of this Privacy Policy.
2.2 Any materials or information that you post to the Website may be visible to other users of the Website and is stored on our servers for the purposes of making the Website available and for the purposes set out in 3.1 below. We advise you to be selective about what information you post on the Website or that you provide to other users. Please do not include the following information in any post to a profile page: telephone numbers, addresses, surname etc.
2.3 We may receive some information that you submit to any third party website that you access from a link contained in the Website, including without limitation any e-commerce portal provided by an e-commerce operator that may from time to time be made available to you via the Website. Both us and the owner or operator of that third party Website will be the data controller in respect of any such information and you should check the Privacy Policy of that site to find out how they will use your data. We will only use that information in accordance with this Privacy Policy.
2.4 We may collect generic information about how the Website is used, the location of our users based on their IP addresses. Individual users will not be identifiable from this information and we may use this information for a number of purposes such as optimising the use of the Website, disclosing to advertisers or third party contributors, security purposes.
3. Use of your information
3.1 We will only use your information in accordance with this Privacy Policy.
3.2 We may use your information for the following purposes:
(a) to administer your membership account and enable us to provide you with access to all parts of the Website and to enable you to download information and materials from the Website;
(b) to enable us to provide you with the services that you have subscribed to from the Website, including where appropriate to personalise the Website in accordance with your preferences;
(c) where you have submitted your information to a profile page to display your username and contact details to other users;
(d) to display the information that you submitted as part of your profile to other members and to enable other members of the Website to contact you;
(e) for research, statistical and marketing analysis and customer profiling at an individual level;
(f) to provide customer service in relation to your use of the Website;
(g) to administer, support, improve and develop our Website; and
(h) otherwise to the extent permitted by applicable law.
3.3 We may also use your information to send you notifications, information about the Website, newsletters and other content we think may be of interest to you if you have so consented on the registration form. If at any time you no longer wish to be contacted for this purpose, please let us know and we will remove you from our mailing list.
3.4 Your personal information may be anonymised and we may use this anonymised information for research, customer profiling and analysis purposes. We may share this anonymised information with the Virgin Group and outside the Virgin Group, but we will never disclose personal information about you for marketing purposes outside the Virgin Group (save to our data processors).
4. Use of your information for marketing purposes
4.1 Where you have given us your consent, we and other Virgin companies may contact you by post, phone, electronic mail, and other electronic messaging services, with information about products and services we think may be of interest to you.
4.2 We may disclose your information temporarily to non-Virgin companies that help us to provide marketing, like data processing companies.
4.3 We will only disclose your information to other Virgin companies so they can contact you for marketing purposes, where you have given us your consent to do so.
4.4 We may also send you information about other companies' products and services that may be of interest to you, but this does not involve us giving those non-Virgin companies access to your data.
4.5 You will not receive direct marketing from non-Virgin companies as a result of giving us your details.
4.6 Where you have not given us your consent for marketing, we will not contact you with any marketing information nor will we share your information with other Virgin companies for them to market to you.
4.7 You may opt-out of direct marketing by us at any time by contacting us. You may also opt-out of any direct marketing by any other Virgin company by contacting them directly.
4.8 We may use your information to send you administrative or service messages, even where you have told us you do not wish to receive direct marketing.
4.9 We will use the most recent consent you have given us, or the most specific consent, subject to the time it takes us to reflect these changes in our systems and/or processes.
4.10 We will try to ensure that customers do not receive duplicate communications even if you have given your consent to marketing to more than one Virgin company.
4.11 If we are sold, the buyer and its group will be entitled to use your existing marketing consents.
5. Disclosure of your information
5.1 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
5.2 You should note that the public elements of your profile will be visible by users of the Website throughout the world. You should therefore be careful when submitting information about yourself and only submit information that you are happy to be public information.
5.3 We may disclose your information temporarily with other companies who help us deliver the Website such as other Virgin Group companies and non-Virgin businesses that process information on our behalf (for instance, data processing or credit card companies).
5.4 We may disclose your personal information to (i) to any third party to whom disclosure is necessary to enable us to provide you with any service to which you have subscribed via the Website (ii) any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under the Terms of Use (iii) any purchaser of Virgin Airways Limited or any purchaser of the Website (iv) to other Virgin companies as described in clause 4 above, and (v) as may otherwise be permitted by law.
6. Cookies
6.1 We use cookies to ensure that you get the most out of the Website. Cookies are small amounts of information which we store on your computer and they make it easier for you to log on to and use the Website during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information please consult the Help section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our Website. Some of our business partners use cookies on the Website (for example, advertisers). We have no access to or control over their cookies.
7. Third party sites and contributors
7.1 The Website contains links to websites that are operated by third parties. We do not control those websites and as such this Privacy Policy does not apply to those websites. Please consult the terms and conditions and Privacy Policy of those third party websites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.
7.2 Advertisements contained on our Website operate as links to that advertiser's websites and as such any information they collect by virtue of your clicking on that link will be collected and used in accordance with the Privacy Policy of that advertiser.
8. Security and data retention
8.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for the duration of your membership of the Website and for a reasonable period or as long as the law requires or permits.
9. Your rights
9.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
9.2 You may withdraw your consent for us to process your data at any time by notifying us in writing, but if you withdraw your consent to certain types of processing described above we may be unable to maintain your membership of the Website.
10. Changes to our Privacy Policy
10.1 We reserve the right to make changes to the Privacy Policy from time to time. Any such changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.